Edward J. Wilkinson

ed@edwilk.com

 


ABILITIES

                                                                                                              
I have over ten years of relevant technical and managerial experience managing the network operations center, the company's intranet / Internet site and support for internal and external clients. I am experienced with Windows NT/2000, HTML, IIS, routing, firewalls, switches, hubs, servers, backup systems, and remote location support. I have had up to 8 technicians working under my direct supervision both on site and off. I have handled Telco related issues such as new/existing user punch downs, T1 related failure and voicemail.  I have developed my problem solving and analytical skills and now have the ability to handle diverse issues with multiple tasks simultaneously.

 

Starting as a pc support technician, I was promoted to the NOC and technical support manager within 2 years.  I managed the companies Network Operations Center consisting of 47 servers with varying makes and models.  The operating systems varied from Windows NT, Server 2000 and  2003 to Novell 3x and 4x as well Linux.  I was also responsible for a team of 8 technicians located throughout the United States that provided support to internal and external clients in a 24/7/365 environment.  I reported directly to the CTO providing strategic projections for technical projects and directives.

 

After two acquisitions, I still remain in the infrastructure group as a network analyst with responsibilities including, but not limited to, monitoring of systems, configuration of switching equipment and implementing business to business VPN connections.

 

Network Administration

·        Configured various Cisco and HP switching equipment.

·        Responsible for configuration changes on company firewalls including PIX 515e and ASA 5510 and 5520 appliances.

·        Monitor daily activity using Nagios, MRTG, Snort, and Sitescope

·        Solely responsible for resolving infrastructure tickets via company’s  Heat ticketing system.

·        Responsible for company’s B2B and private VPN solutions using the Cisco 3030, PIX 515e and ASA5520

·        Installed configured multiple lan-to-lan connections to remote sites eliminating need for frame connections

·        Troubleshoot network and user related problems including network and VPN connectivity

·        Resolve hardware related network communication problems

·        Install and maintain LAN/WAN network hardware using Cisco 1700, 2900 and 3600 routers/switches and a Bay Networks Accelar layer three modular switch

·        Installation/configuration/maintenance of network backups via Veritas software and StorageTek robotic hardware as well as TFTP for Cisco routers

·        Provided local / remote network / workstation support

·        Managed a Nationwide Team of Technicians

·        Managed 500 remote users, 100+ in-house staff, 50+ client systems

·        Microsoft Window 98, NT, 2000/2003 and Office97, 2000 proficient.

·        Basic Linux/Unix functionality                                                   


EXPERIENCE


Jan 1999 – October 2008                                                                                   MedQuist, Inc                                                                                                                                                     Atlanta, GA

Network Administrator / Technical Support Manager / NOC Center Manager / Network Analyst

 

EDUCATION


1987 – 1992                                                                                           State University of West Georgia                                                                                                                           Carrollton, GA

·        B. A., Business Administration


1999 - 2000                                                                                           Clayton College and State University                                                                                                            Jonesboro, GA

·        Network Technology Certificate

·        Studies geared towards MCSE/CCNA

 

 

REFERENCES UPON REQUEST