Edward Wilkinson
ABILITIES
I have over fifteen years of relevant technical and managerial
experience managing the network operations center, the company's intranet /
Internet site and support for internal and external clients. I am experienced
with Windows NT/2000, HTML, IIS, routing, firewalls, switches, hubs, servers,
backup systems, and remote location support. I have had up to 8 technicians
working under my direct supervision both on site and off. I have
developed my problem solving and analytical skills and now have the ability to
handle diverse issues with multiple tasks simultaneously.
Starting as a pc support technician, I was promoted to the NOC, technical support, telecom manager within 2 years. I managed the companies Network Operations Center consisting of 47 servers with varying makes and models. The operating systems varied from Windows NT, Server 2000 and 2003 to Novell 3x and 4x as well Linux. I was also responsible for a team of 8 technicians located throughout the United States that provided support to internal and external clients in a 24/7/365 environment. I reported directly to the CTO providing strategic projections for technical projects and directives.
After four acquisitions, I still remain in the infrastructure group as a network analyst with responsibilities including, but not limited to, monitoring of systems, configuration of firewalls, edge routers, switching equipment and implementing business to business VPN precluding the need for costly frame connections used in the past.
Network Administration
· Configure, troubleshoot and maintain LAN/WAN network hardware using various Cisco routers/switches/firewalls
· Responsible for configuration changes on company firewalls including PIX 515e and ASA 5500 series appliances
· Installed and maintain the company’s WiFi solution utilizing the Cisco 5508 devices across four remote facilities using secure/guest/BYOD configurations
· Monitor daily activity using Nagios, MRTG, and Sitescope
· Responsible for resolving infrastructure tickets via company’s Remedy ticketing system and SME for the group
· Responsible for company’s B2B and private VPN solutions using Cisco 3030/3060s and ASA5510/20/30/60s
· Installed configured multiple LAN-to-LAN connections to remote sites eliminating need for frame connections
· Troubleshoot end user network/VPN problems
· Resolve hardware related network communication problems
· Installation/configuration/maintenance of network backups via Veritas software and StorageTek robotic hardware as well as TFTP for Cisco routers
· Provided local / remote network / workstation support
· Managed a Nationwide team of technicians
· Managed 500 remote users, 100+ in-house staff, 50+ client systems
· Microsoft Windows workstation / server proficient
· Basic Linux/Unix and Apple iOS functionality
EXPERIENCE
Jan 1999 –
Present MModal Atlanta,
GA
Network Administrator / Technical Support Manager / NOC Center Manager / Network Analyst
EDUCATION
1987 –
1992 State
University of West
Georgia Carrollton, GA
· B. A., Business Administration
1999 -
2000 Clayton
College and State University Jonesboro,
GA
· Network Technology Certificate
· Studies geared towards MCSE/CCNA
REFERENCES UPON REQUEST